VP Client Success & Support at 7shifts: Restaurant Scheduling in Remote
As VP of Client Success & Support, you will lead a team focused on providing world class support and helping the company achieve our revenue goals. You will report directly to the CRO and oversee all client facing strategies after a customer converts including, but not limited to, (i) onboarding, (ii) expansion, (iii) proactive support, (iv) reactive support The position is remote-friendly with offices in New York, Saskatoon & Toronto. We're building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply. What you'll do:
Strategy:
You will set the strategy for our success and support teams. Our goal is to increase Net MRR retention to above 110% by the end of 2022. Your role will be to ensure the teams have clear roles, responsibilities and process to make this happen and ensuring those are distinct between our two customer segments People:
Work closely with your directors to set the tone and vision for the success and support teams, and build a high performing team focused on increasing Net MRR retention Performance:
Work with our rev ops team to ensure that proper reporting is developed, monitored and informing new strategies moving forward. Oversee and report on all KPIs to the executive team What you have:
Experience building and leading success and support teams of at least 30
people, ideally in a high growth environment or restaurant tech space (but not restricted to it) Track record of hiring and scaling teams rapidly while maintaining a strong culture Strong empathy for customers while being able to achieve aggressive revenue and growth targets In-depth understanding of SaaS performance metrics and KPIs Strong executive presence and communication skills About 7shifts 7shifts is a cloud-based labor management platform designed for the restaurant industry. We help restaurateurs - from independent establishments to large franchises - by making it easy for them to properly schedule their staff, streamline team communications, and reduce labor costs. Since our founding in 2014, we have scaled rapidly to become the leading labor management solution for restaurants. Our Response to COVID-19 Our team is fully supported in working remotely. We have protocols in place for those who wish to work out of our Saskatoon, Toronto, or Hoboken New Jersey offices. When it's safe to do so, Shifties will be able to work where they work best, whether that's fully remote, or working from the office on a hybrid basis or fully in-office. Our People and Culture team has transitioned the recruitment, hiring, and onboarding processes to be fully virtual. We've added hundreds of Shifties to the team since then. While working remotely challenges our team's connected and activity-loving nature, we've been able to create virtual opportunities for fun and social connection. Perks:
Centrally located offices in Saskatoon, Toronto, and Hoboken for those who want to work in-person with their team Remote friendly for those who want to work from home (whether it be preference or pandemic related) In-person (post pandemic) or virtual annual staff retreat Stock options (equity) in a VC-backed startup Benefits coverage from the start Unlimited vacation Parental leave program Continuous professional development budget A culture that values authenticity, trust, curiosity, and diversity of thought
Salary Range:
$100K -- $150K
Minimum Qualification
Sales Management & Operations, SalesEstimated Salary: $20 to $28 per hour based on qualifications.
Strategy:
You will set the strategy for our success and support teams. Our goal is to increase Net MRR retention to above 110% by the end of 2022. Your role will be to ensure the teams have clear roles, responsibilities and process to make this happen and ensuring those are distinct between our two customer segments People:
Work closely with your directors to set the tone and vision for the success and support teams, and build a high performing team focused on increasing Net MRR retention Performance:
Work with our rev ops team to ensure that proper reporting is developed, monitored and informing new strategies moving forward. Oversee and report on all KPIs to the executive team What you have:
Experience building and leading success and support teams of at least 30
people, ideally in a high growth environment or restaurant tech space (but not restricted to it) Track record of hiring and scaling teams rapidly while maintaining a strong culture Strong empathy for customers while being able to achieve aggressive revenue and growth targets In-depth understanding of SaaS performance metrics and KPIs Strong executive presence and communication skills About 7shifts 7shifts is a cloud-based labor management platform designed for the restaurant industry. We help restaurateurs - from independent establishments to large franchises - by making it easy for them to properly schedule their staff, streamline team communications, and reduce labor costs. Since our founding in 2014, we have scaled rapidly to become the leading labor management solution for restaurants. Our Response to COVID-19 Our team is fully supported in working remotely. We have protocols in place for those who wish to work out of our Saskatoon, Toronto, or Hoboken New Jersey offices. When it's safe to do so, Shifties will be able to work where they work best, whether that's fully remote, or working from the office on a hybrid basis or fully in-office. Our People and Culture team has transitioned the recruitment, hiring, and onboarding processes to be fully virtual. We've added hundreds of Shifties to the team since then. While working remotely challenges our team's connected and activity-loving nature, we've been able to create virtual opportunities for fun and social connection. Perks:
Centrally located offices in Saskatoon, Toronto, and Hoboken for those who want to work in-person with their team Remote friendly for those who want to work from home (whether it be preference or pandemic related) In-person (post pandemic) or virtual annual staff retreat Stock options (equity) in a VC-backed startup Benefits coverage from the start Unlimited vacation Parental leave program Continuous professional development budget A culture that values authenticity, trust, curiosity, and diversity of thought
Salary Range:
$100K -- $150K
Minimum Qualification
Sales Management & Operations, SalesEstimated Salary: $20 to $28 per hour based on qualifications.
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